Frequently Asked Questions
Got questions? We've got answers about shipping, sizing, materials, and more.
SIZING & MATERIALS
What materials do you use?
✓ Premium linen
✓ High-quality cotton blends
✓ Innovative performance fabrics
All materials are chosen for durability, comfort, and their tropical aesthetic. Every piece is thoughtfully selected for wear wherever the sun takes you.
What's your sizing?
Our pieces are designed for relaxed, vacation-ready fits. We recommend using our size guide to find your perfect fit by measuring yourself.
SHIPPING & DELIVERY
Do you ship internationally?
Currently, we ship to all 50 US states. International shipping is coming soon! Follow us on our social media accounts for announcements or email info@halfpastparadise.com to be notified when we expand.
How long does shipping take?
Processing and shipping times vary by product. Please check the product listing for details.
What are your shipping costs?
Shipping is available to all 50 US states with a standard shipping fee of $8.99.
How do I track my order?
You'll receive a tracking number via email within 24 hours of shipment. Click the link to see real-time tracking updates. If you don't see the email, please check your spam folder or email info@halfpastparadise.com.
RETURNS & EXCHANGES
Why should I record my unboxing?
We strongly recommend recording a continuous, unedited video when opening every order.
Because damage, defects, missing items, or incorrect items may not be discovered until the package is opened, recording your entire unboxing provides important documentation if you need to submit a claim.
Please make sure your video:
✓ Shows the unopened package and shipping label clearly
✓ Records the package being opened from start to finish
✓ Clearly shows all items received
✓ Is continuous and unedited, with no cuts, pauses, or interruptions
If there is an issue with your order, the original unedited unboxing video and clear photos may be required to support your claim. Without sufficient evidence, we may be unable to verify and approve claims for damaged, defective, missing, or incorrect items.
What is your return policy?
Return requests must be initiated within 7 days of receiving your order and shipped back to us within 7 days of submitting the return request to qualify for a full refund. Items must meet all of the following criteria:
✓ Items must be new and unworn, with all original tags attached
✓ Items must be in the original clear garment bag with the original SKU sticker intact
✓ Return shipping is the customer's responsibility, unless the item arrived damaged or there was a shipping error
✓ Shipping and handling costs are non-refundable, unless the item arrived damaged or there was a shipping error
What if my item arrives damaged, missing, or incorrect?
Please contact us within 7 days of delivery with:
✓ Your order number
✓ Clear photos showing the issue
✓ Your original, continuous, unedited unboxing video
Note: We will review your claim and arrange an appropriate resolution if approved.
Photo and video evidence may be required to verify claims involving damaged, defective, missing, or incorrect items.
Processing:
Please allow 5–7 business days from the date we receive your returned package to process your refund. Once your return has been processed, we will contact you via email to confirm.
Returns that do not meet the requirements may be subject to a 20% restocking fee, or we may decline the return entirely. We reserve the right to refuse any return that does not comply with our return policy.
Do you offer exchanges?
We do not offer exchanges at this time. If you need a different size or style, please initiate a return and place a new order.
PAYMENT
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Dinners Club, PayPal, Apple, Google, and Shop Pay, with all payments processed securely through Shopify.
Can I change or cancel my order?
Orders may be cancelled within 24 hours of placement, but cancellation is not guaranteed. To request a cancellation, email info@halfpastparadise.com as soon as possible.
Orders cannot be cancelled once they are in processing or have been shipped. Our warehouse works quickly to process and ship orders, so the cancellation window is brief. If your order can no longer be cancelled, you may initiate a return within 7 days of receiving your package, provided the item meets our return requirements. Please refer to our Returns Policy for more details.
CARE & MAINTENANCE
Can I use heat on my pieces?
Yes, most pieces are heat-safe. You can use low to medium heat to iron if needed.
✓ Always use a heat protectant
✓ Start with the lowest setting
✓ Check individual care tags for specific instructions
How do I care for my pieces?
Most resort wear is machine washable in cold water with like colors. Lay flat to dry or hang dry to help maintain the fabric’s quality and shape.
• Avoid high heat and harsh chemicals
• Always check the care tag on your specific item
• Use a gentle wash cycle when recommended
Proper care helps keep your pieces looking fresh and beautiful season after season!
Still have questions?
We're here to help! Reach out anytime.
We respond within 1 business day