Refund policy

 

Return Window

Return requests must be initiated within 7 days of receiving your order and shipped back to us within 7 days of submitting the return request to qualify for a full refund.

 

Return Requirements

Items must be new and unworn, with all original tags attached, and returned in the original clear garment bag with the original SKU sticker intact.

 

Return shipping is the customer's responsibility, unless the item arrived damaged or there was a shipping error. Shipping and handling costs are non-refundable, unless the item arrived damaged or there was a shipping error.

 

How to Start a Return

To start a return, you can contact us at info@halfpastparadise.com with your order number and reason for return.

 

Refund Processing

Please allow 5-7 business days from the date we receive your returned package to process your refund. Once your return has been processed, we will contact you via email to confirm.

 

Returns that do not meet the requirements may be subject to a 20% restocking fee, or we may decline the return entirely.

 

Damaged or Defective Items

If your item arrives damaged or has a defect or quality issue, email us within 7 days of delivery with your order number, clear photos showing the issue, and an unedited unboxing video. Photo and video proof are required for all returns involving damage, defects, or quality issues. Claims submitted without the required photo and video proof cannot be processed. We'll review your claim and arrange a refund if approved.

 

All claims must be reported within 7 calendar days from the delivery date.

 

Non-Returnable Categories

The following items cannot be returned: Bodysuits, Intimates/Lingerie, Swimwear.

 

We also cannot accept returns on sale items or gift cards.

 

Exchanges

We do not offer exchanges at this time. If you need a different size or style, please initiate a return and place a new order.

 

Questions?

You can always contact us for any return questions at info@halfpastparadise.com.